Refund policy

Because our products are fresh, perishable, and often custom-made, we have specific guidelines for returns and refunds to ensure fairness and quality for all customers.

Due to the perishable nature of fresh flowers, we do not accept returns. However, your satisfaction is very important to us.

• If your flowers arrive damaged, wilted, or not as expected, please contact us within 24 hours of delivery or pickup.
• Include a photo of the arrangement so we can assess the issue.
• Approved concerns may qualify for a replacement, store credit, or partial/full refund, depending on the situation.

🌼 Custom Orders & Event Florals

• Custom floral designs (weddings, events, special requests) are non-refundable once the order has been confirmed and materials have been purchased.
• Cancellations made at least [2 months] before the event may be eligible for partial refunds (minus deposits and costs already incurred).
• Deposits are non-refundable.

🌿 Plants & Non-Perishable Items

• Returns are accepted within 3 days of purchase for unused, non-perishable items (e.g., vases, gifts).
• Items must be in original condition and accompanied by proof of purchase.
• Refunds will be issued to the original payment method or as store credit.

🚚 Delivery Issues

• Please ensure delivery details (address, timing, recipient availability) are accurate.
• We are not responsible for failed deliveries due to incorrect information.
• If a delivery issue occurs on our end, we will work quickly to resolve it with a replacement or refund where appropriate.

💳 Refund Processing

• Approved refunds will be processed within 3–5 business days.
• Depending on your payment provider, it may take additional time for the refund to appear.

📩 Contact Us

If you have any concerns or questions about your order, please reach out:

• Email: infoposharrangements@gmail.com

We truly appreciate your support and strive to make every floral experience beautiful and memorable